Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. The major areas of responsibility/management include: Front Desk, Bell Stand, & PBX. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.
Education
High School education or equivalent experience
Experience
1-2 years supervisory experience in a Hotel or other customer relations position.
Skill
Type a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.
Education
HS Diploma required
Experience
Minimum of 1 years experience in supervisory position required
Experience
Experience Minimum of 2 years experience in front office setting at a major hotel.
Skill
Professional communication skills and basic computer knowledge
Skill
Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.
Skill
Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
Skill
Ability to apply mathematical operations in accomplishing job tasks.
Skill
Proficiency with Computer and knowledge of Property Management System