You might be an awesome match if:
- Working in a fun and energetic environment makes you excited!
- Providing service to our customers that makes them say I LOVE IKEA excites you…
- You aren’t looking for a Monday thru Friday job where you are at a computer all day…We are busy always (especially on the weekends), making it easy for our customers to feel welcomed and inspired : )
Daily responsibilities include:
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Preferred Experience:
- 2-3 years of retail customer service and/or sales experience preferred
- High School Diploma or equivalent
JOB TYPE – Permanent, Full-Time
BENEFITS ELIGIBLE?: Yes
HOURS – 34-40 hours per week. Must have complete open working availability throughout the week between the hours of 8:00AM to 11:00PM from Monday to Sunday.
The hourly pay rate range for this role is $19.14 - $27.32
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hours per week)
A fun and inclusive work environment!
Job Type: Full-time
Pay: $19.14 - $27.32 per hour
Expected hours: 34 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Ability to Relocate:
- Stoughton, MA 02072: Relocate before starting work (Preferred)
Work Location: In person