We're an established eCommerce business that creates handmade artwork for our customers all over the globe. Creating a beautiful customer experience is just as important as creating the beautiful handmade artwork! Providing outstanding customer service is an integral component of our brand and we believe ensuring our customers have an enjoyable, convenient, experience is key in sustaining our long-term profitability.
With a diverse and rapidly growing customer base, the role of Customer Experience Specialist requires an individual with unwavering patience, inherent kindness, and the drive to exceed our customer's expectations.
You'll primarily assist our collectors via phone, email, live chat, and in person. In all cases, you'll be acting as the voice of Statements2000 and will wow our collectors with your product expertise and friendly, professional demeanor while preventing and resolving issues, turning complaints into pleasant experiences, and being a generally awesome brand ambassador.
We're looking for a driven team player who is excited by the challenges and opportunities our growing business will present. You should be internet savvy and as comfortable communicating on the phone as you are over email or chat.
SEEKING
- A true "people person" who is naturally friendly, empathetic, and energized by regular contact with people
- An active listener who is patient and even-keeled
- Passionate about helping people and enhancing their experience -A critical thinker who can troubleshoot
- Highly Organized with the ability to switch tasks successfully
- A problem solver with a 'Can Do' attitude
- Able to exercise good judgement and offer cost effect solutions to resolve issues
- A TYPICAL DAY
- Understand that no day is typical! Every day presents different challenges and unique opportunities for you to seize. Connect with people in a genuine and caring way. Innovate and elevate the customer experience and help people foster lasting relationships with our brand.
- Provide outstanding service to our customers via phone, web form, email, live chat, and social media.
- Resolve issues at hand while maintaining a sales-centric mentality; offering products and information to customers that enhance their experience, providing value by making customers aware of new or complementary products and ongoing sales/promotions, and driving them to stay connected with us by signing up for our newsletters and following us on social media.
- Answering the phone, checking the company voicemail, taking messages, and greeting guests.
- Organize and forward incoming email to the appropriate recipients.
- Handle complex customer issues autonomously
- Analyze the details of the customer's inquiry, conduct required research, and provide the customer with a complete and accurate response
- Escalate issues as needed to manager or different departments, and keeping the customer informed of the progress
- Monitor and responding to customer product reviews on a daily basis
- Process returns and exchanges in an organized and timely fashion; update and managing reports on returns and exchanges
- Report consumer insights to all areas of the business - product, marketing, and operations
- Act as a customer advocate in our internal conversations and suggest ways to improve our service, streamline our processes, reach our customers in new ways and better serve our customers overall
- Help develop resources to better serve our customers online and off; package inserts, videos, how to guides, and other pieces of informative, value-adding content
- Keep up with new products and become familiar with product information like dimensions, packaging information, hanging instructions, delivery timelines, and more
- Perform other duties as prescribed by management to meet the needs of the business
TO APPLY
- Send your resume and let us know why you're the perfect fit
- Write a brief paragraph describing a company you feel provides outstanding service and why.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Lake Park, FL 33403: Relocate before starting work (Required)
Work Location: In person