Job Profile: Bilingual Payment Methods Assistant
Job Objective
The Bilingual Payment Methods Assistant is responsible for providing administrative and operational support in managing transactions and payment services, ensuring effective communication in two languages, and facilitating efficiency in payment processes.
Main Responsibilities
- Operational Support:
- Assist in managing transactions and payment reconciliations.
- Process payment requests, refunds, and adjustments.
- Verify and record transactions in the relevant systems.
- Customer Service:
- Provide support to clients and users in both languages (Spanish and English).
- Resolve inquiries and issues related to payment methods.
- Maintain clear and effective communication with internal and external clients.
- Administrative Management:
- Maintain accurate and up-to-date records of all transactions and related activities.
- Prepare reports and payment analyses as required.
- Collaborate in the implementation of operational policies and procedures.
- Coordination with Internal Teams:
- Collaborate with finance, accounting, and customer service teams to ensure proper execution of payment processes.
- Facilitate communication between teams in both required languages.
- Compliance and Control:
- Ensure all transactions comply with legal regulations and internal policies.
- Participate in internal and external audits when necessary.
Job Requirements
- Education:
- University degree in Business Administration, Finance, Accounting, or related fields.
- Additional training in payment methods or financial services is an advantage.
- Experience:
- Minimum of 2 years of experience in similar roles, preferably in the financial or payments sector.
- Experience in customer service and financial transaction management.
- Technical Skills:
- Knowledge of payment management systems and tools.
- Proficiency in accounting software and spreadsheets.
- Understanding of bank reconciliation techniques and electronic transactions.
- Soft Skills:
- Excellent verbal and written communication skills in Spanish and English.
- Ability to solve problems and make quick decisions.
- Attention to detail and organizational skills.
- Ability to work in a team and under pressure.
- Languages:
- Proficiency in Spanish and English (verbal and written).
Key Competencies
- Customer Orientation: Ability to understand and effectively meet customer needs.
- Accuracy and Detail: Attention to precision and accuracy in managing transactions and records.
- Communication: Ability to communicate clearly and effectively in two languages.
- Teamwork: Ability to collaborate and work effectively with various internal teams.
Working Conditions
- part-time work schedule.
- Possibility of remote or hybrid work according to company policies.
- Availability to work outside regular hours if necessary.
Benefits
- Competitive salary.
- Legal and additional benefits.
- Opportunities for training and professional development.
if you are interested pls send your resume rh@nanuk.mx
Job Type: Part-time
Pay: From $2,000.00 per month
Expected hours: 20 per week
Experience level:
Experience:
- documentar procesos: 1 year (Required)
- tecnologia: 2 years (Required)
- asistente de medios de pago: 1 year (Required)
Language:
- ingles 100% o nativo (Required)
- Spanish (Required)
Work Location: In person