Full job description:
Looking for Automotive Warranty Administrator with General Motors knowledge, to performs a wide range of administrative and office support duties associated with vehicle warranties . The Warranty Administrator is responsible for the submission, correction, and collection of warranty claims.
Compensation: The Service - Warranty Admin Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $26.50 and $35.00 based on experience in automotive service.
Benefits:
- Competitive Salary
- Employee Appreciation Day
- Flexible Schedules
- Family owned & operated since 1946
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Long and Short-Term Disability Insurance
- Paid Holidays
- Paid Time Off
- 401(K) w/ Employer Contribution
- In House Training
- Employee Assistance Program
- Wellness Program
- Educational Assistance for Dependents
- Employee Discounts on Sales, Service & Parts
Responsibilities:
- In an accurate and timely manner, ensure the dealership is paid for all warranty work by preparing, flagging, and submitting each warranty claim.
- Review every warranty repair order for completion, accuracy, and legibility, in accordance with
the applicable policies and procedures manuals.
- Define the scope of a warranty claim by communicating with service advisors.
- Have a follow-up process to ensure complete compensation for the dealership and technicians on all claims.
- Review warranty claims that are returned, adjusted, or rejected and track them until they are resolved.
- Resolve and handle all claim corrections and charge backs.
- Keep current on all factory recalls, announcements, and procedures.
- Maintain customer and service records as required by the warranty repair manual.
- Keep a positive working relationship with the service and parts departments.
- Other duties, as assigned.
Qualifications:
- Must have 3-5 years previous Warranty Administrator/Clerk auto dealership experience!
- Knowledge of automotive repair procedures and diagnostic procedures.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Strong computer and internet skills, including Microsoft Office suite along with excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Helpful attitude and friendly demeanor.
- Professional appearance and work ethic.
- Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
- Confidence in our ability to be successful.
- Great attitude with high energy.
Work Location:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Price Family Dealerships is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Job Types: Full-time, Part-time
Pay: $26.00 - $35.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work setting:
Experience:
- Computer skills: 1 year (Preferred)
Ability to Commute:
- San Rafael, CA 94901 (Required)
Ability to Relocate:
- San Rafael, CA 94901: Relocate before starting work (Required)
Work Location: Hybrid remote in San Rafael, CA 94901