Job Summary
Baptist Health is hiring a Manager, Patient Relations. This is a full-time, in-person opportunity located on the downtown Jacksonville campus.
Responsibilities include:
This role provides management and oversight of the Patient Relations Department and is dedicated to improving the patient and family experience through the investigation of patient/family complaints, grievances, and other feedback received at Baptist Health. This position has overall responsibility for the management and development of patient relations professionals who facilitate resolution of unsolicited feedback and provide assistance to patients, families, providers and staff. The manager provides mentorship to assure the use of disciplined processes, tools and performance management. The Manager, System Patient Relations will develop staff competencies, assess individual performance, evaluate effectiveness of processes and communicate with key stakeholders. The manager is responsible for monitoring department goals, metrics, and milestones. The manager partners with leadership to identify opportunities for improving the patient experience.
If interested, apply today!
StatusFull-Time
Shift DetailsDays
Education RequiredBachelor's Degree
Education PreferredBachelor's Degree
License and Certification-
Licensed Clinical Social Worker Required Or
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Licensed Respiratory Therapist (RRT) Required Or
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Licensed Registered Nurse Required Or