Customer Service Representative | Remote
Job Details:
Full-time "work from home" position in the Puget Sound area following initial, and possible periodic, onsite training in Bothell, Washington. Must be a Washington State resident.
HealthForce Partners is seeking a Customer Service Representative to join our team!
At HealthForce, we help employers build and maintain a healthy workforce. We deliver health information, expert advice and professional services where and when employers need them to reduce costs and improve productivity. As a Customer Service Representative at Healthforce Partners, you’ll work collaboratively with our Concierge Support Team to assist workers completing pre-placement and/or government agency driven workplace regulations. You will work primarily inside our proprietary cloud-based information management system.
You will be responsible for:
- upholding service level promises,
- conducting medical interviews,
- scheduling examinations,
- coordinating receipt of medical documentation,
- supporting in preparation for provider review, and
- reporting feedback for improvement
To learn more about HealthForce Partners, visit www.HealthForcePartners.com.
Your education, experience and skills:
- Bachelor’s degree strongly preferred
- 1+ year call center experience, managing large amounts of inbound calls strongly preferred
- Medical office experience, excellent medical terminology skills
- Outstanding customer service oriented, sense of urgency, and a high level of personal integrity
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
- Strong customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
- Ability to handle multiple responsibilities and priorities concurrently
- Technical savviness and the ability to learn systems quickly
- Proficient in Microsoft Suite
- Ability to problem solve, think quickly and multi-task
- Strong written and verbal communication skills and a stickler for attention to detail
- At ease on the phone with both outbound and incoming calls
We offer challenging work, competitive pay, and excellent benefits, including medical/dental/vision, 401(k) and generous paid time off. We are proud to be an Equal Opportunity Employer and offer a Drug-Free Workplace.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- If you are able to work from home, do you have a private, dedicated work area?
- Are you seeking part-time or full-time employment?
- When are you available to start?
- What are your salary expectations?
- Will you be able to commute to Bothell for training?
Experience:
- call center customer service: 2 years (Preferred)
- Medical office: 2 years (Required)
Language:
- Spanish and English (not required, but a plus) (Preferred)
Work Location: In person