Job Description
This position is PART-TIME WEEKEND NIGHTS!
Friday, Saturday, and Sunday - 8 pm to 8 am
This position is responsible for colocation customer relationships and the day-to-day support of Datacenter operations and onsite Support for customer needs in the Datacenter. Record and manage ticket queues and issues in the Epic Servers ticketing systems. Maintain high-level customer support and satisfaction with internal and external customers. Monitor systems after hours in Network Operations Center. Maintain low ticket volume and follow up on issue resolution.
ESSENTIAL FUNCTIONS:
- Oversee all aspects of Datacenter operations for collocated and hosted customers.
- Ensure consistency by following standards/procedures for support issues.
- Document problem solving through the use of ticketing systems to track and report technical issues.
- Assist as needed with low-level infrastructure and application project work.
- Assist customers with On-site support and after-hours on-call rotation as needed.
- Responsible for creating and or following desktop standard deployment practices.
- Performs other projects and assigns duties in an efficient, effective, and cost-conscious manner, complying with all Epic Servers policies and procedures.
- Keep NOC and Datacenter areas clean and free from clutter
- Rack and stack
- Running network cables
QUALIFICATIONS:
- 1 to 2 years’ experience in an IT support role. Preferred in a multi-client support, fast-paced mission-critical environment.
- Proven ability to work independently in a fast-paced environment working with technology innovators.
- Intermediate technical, analytical skills, and troubleshooting knowledge of network and desktop hardware.
- Technical skills and an understanding of project management principles.
- Excellent organization, communication, and collaboration abilities
- Innovative thinker who is positive, proactive, and readily embraces change
PREFERRED SKILLS:
- Graduate of high school or GED equivalent
- Virtualization technology/ONAPP/Citrix/VMware knowledge a plus
- Intermediate knowledge of end user’s technology, desktop OS, productivity software MS Office, Smartphones, and business phone solutions “traditional” and VoIP
- Basic knowledge of Compliance (PCI)
Job Type: Part-time
Job Type: Part-time
Pay: From $12.00 per hour
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person