Job Summary:
Quest Group is seeking a dedicated Customer Care Specialist to join our dynamic team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions. As a Customer Care Specialist, you will be the primary point of contact for our customers, handling interactions via phone, email, and live chat with professionalism and empathy.
Responsibilities:
- Respond promptly to customer inquiries via email.
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Acknowledge and resolve customer complaints, keeping records of interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure swift resolutions
- Keep records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
Requirements:
- Proven customer support experience or experience as a Customer Care Specialist
- Excellent communication and interpersonal skills
- Ability to handle multiple priorities and manage time effectively
- Strong problem-solving skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to work well under pressure and meet deadlines
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field preferred, but not required
- Experience working in Customer Care or Call Center Departments
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Bradenton, FL (Preferred)
Ability to Relocate:
- Bradenton, FL: Relocate before starting work (Preferred)
Work Location: In person