Description
Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, representatives will serve as team members on the Patient Responsibility team.
Representatives are responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. Representatives are responsible for generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable.
Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility (online, by phone, or fax), determining patient liability information (co-pays, co-insurance, and deductibles), understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment.
Additionally, all representatives will be responsible for answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives. He/she must demonstrate a positive demeanor, good verbal and written communication skills, and professionalism in both appearance and approach
This is a flex-hybrid role. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $28.34 - $44.50 hourly. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately $35 hourly.