Retail Specialist
About Crystal Palate Wine and Gourmet:
Crystal Palate is a Wine Boutique and Education Center located in the East Beach Community. We have a thoughtfully curated selection of 120+ Wines from around the world, artisanal cheeses, gourmet items and custom gift boxes. We specialize in wine education and premier customer service. We offer the Wine and Spirits Education Trust (WSET) professional courses as a satellite provider of the Capital Wine School. Our owner, Crystal Cameron-Schaad is a graduate of the prestigious WSET Diploma program, which is considered the gold standard in the international wine and spirits industry as well as a nominated educator with the WSET.
Mission Statement and Pillars of Business:
“Bringing enjoyment to the community through curated wine selections, perfect pairings, educational development, and unmatched hospitality.”
§ Educating the Community
§ Exemplifying Hospitality
§ Empowering the Industry
Duties:
§ Opening and closing the Shoppe
§ Operating the Point-of-Sale System for retail sales
§ Provide exemplary customer service representing the Crystal Palate brand
§ Learn our inventory and pairing concepts to provide informed customer service
§ Perform light cleaning duties (sweep, mop, dust, wash and polish glasses etc)
§ Stock and Back fill inventory
§ Pricing, labeling and ability to reference information on inventory
§ Assist with Front of House and Back of House duties during events and classes
§ Perform light to moderate food prep and packaging
§ Perform light administrative duties (client contact, emails, forming class rosters etc)
§ Other duties as assigned
Requirements:
§ Age 21 or older
§ Flexible schedule, able to work nights, weekends and holidays
§ Ability to lift 40 pounds
§ Previous retail or food service experience preferred
§ Basic wine knowledge preferred
§ Exceptional Customer Service Skills
§ Have a passion and willingness to learn about Wine
§ Have a self-starter attitude and the ability to work at times with minimal supervision
§ Must be able to pass a standard background check
Training Requirements:
§ Virginia ABC MART Training
§ Food Handler Certification
Benefits and Compensation:
§ Hourly Compensation: $15 per hour
§ 25% off Wine and Gourmet Purchases
§ Monthly Stipend for Wine Pairing Marketing
§ 50% off Classes and Events (as space allows)
§ WSET Level 1 Certification (50% upon registration-50% upon passing) OR AUDIT
§ WSET Level 2 Certification Assistance (25% upon registration- 25% upon passing) after 6 Months of Employment
Job Type: Part-time
Pay: From $15.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Application Question(s):
- Do you have any experience working in Wine or have any wine education certifications?
Experience:
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Norfolk, VA 23518 (Required)
Work Location: In person