Job Title: Customer Service Representative
Job Category: Customer Service Primary
Location: Euless, TX
Department: Operations
Reports To: Operations Manager
Job Type: Full Time (Temp To Hire)
Training Schedule: Monday-Friday 8am-5 pm
Schedule: Monday-Friday 8 am-5 pm
Pay Rate: $17 - $19
Please Note: First three months of probation you will be with Libra Staffing, who are based in California.
Require: Must Have ERP experience
Must be able to pass E-verify, Drug Test, & Background
SUMMARY
Under the close direction of the Operations Manager, the Customer Service Representative (CSR) plays a key role in the company, interacting with customers, sales team members, and the product development department. The CSR is responsible for managing customers’ product information as well as entering customer orders into our SAP by processing verifying, and balancing orders by event, assisting in clerical responsibilities as assigned, and verifying the completion of events for processing.
ESSENTIAL DUTIES & RESPONSIBLITIES
Essential functions may include, but are not limited to, the following:
1. Responsible for answering customer inquiries via mail, in-person, and telephone promptly regarding account status, product information, and price information.
2. Order and payment processing, entry in the SAP computer system.
3. Generate credit/adjustment memos on the computer as needed.
4. Facilitate the process of returns as required.
5. New product setups and quotations.
6. Maintains customer profiles and enters notes into SAP.
7. Follow up with customers to ensure complete customer satisfaction surveys.
8. Makes adjustments to orders by crediting and re-invoicing items absent from the shelf as the order is gathered for product specific changes.
9. Resolves customer problems/discrepancies expeditiously and tactfully to provide customer support.
10. Attends meetings and training sessions as required.
11. Ensures complete paperwork so orders are handled and processed properly.
12. Completes reports and special projects promptly.
13. Performs other related duties as assigned.
EXPERIENCE
1. Data/Order Entry experience.
2. Intermediate Microsoft Office Suite Excel skills.
3. SAP experience is a plus.
4. Strong Interpersonal Skills.
5. Excellent verbal & written communication.
6. Professional phone manners.
7. Ability to work independently with demonstrated problem-solving skills.
8. Strong proactive self-organization and detail orientated skill.
9. Excellent time management skills with the ability to prioritize tasks.
10. Knowledge of ERP is preferred, but if not, need to have some sort of accounting experience.
WORK ENVIRONMENT
1. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
2. Combination of field and office environment.
3. May necessitate working in busy and loud environments.
4. May be exposed to cold, heat, dust, noise, and odor.
5. This is not a work-from-home position.
RESPONSIBILITIES COMMON TO ALL EMPLOYEES
1. Encompass a “do whatever it takes approach” to serving our clients.
2. Always maintain a safe work environment and confidentiality.
3. Be proactive, creative, and flexible in determining, evaluating, researching & resolving issues. 4. Organize & prioritize multiple activities to meet all external & internal deadlines.
5. Maintain professional demeanor that reflects positively on the agency.
6. Demonstrate respect and courtesy toward others.
7. Able to thrive in a work environment emphasizing teamwork and collaboration.
8. Respond promptly in all aspects of communication.
9. Regular and prompt attendance in the office is required.
10. Work with limited to minimum supervision.
11. Perform other duties as assigned by your supervisor.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Euless, TX: Relocate before starting work (Required)
Work Location: In person