Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.
Work Location: All Saddle Creek Logistics Services Locations are Eligible with preference for the West locations (Texas, Phoenix, Vegas, Joliet)
Schedule Type: Hybrid
Position Description
Client Services Support Manager is responsible for partnering, training, and educating our operational Client Services teams. They assist all levels of the organization to provide an outstanding client experience. Client Services Support will establish and maintain relationships with local Client Services, Operations and participate in Client(s) meetings/interactions as needed. The Manager must have excellent interpersonal skills and the ability to effectively navigate change management. They are expected to operate as a part of a team to create, document, and deploy tools to drive a consistent client experience.
Responsibilities
- Represent and act as a liaison to work in conjunction with Directors, Managers, Supervisors, and Client Services associates to plan, develop, and implement procedures for our clients to ensure facility, client service, and warehousing best practices are followed.
- Proactively identify process improvements that enhance the Client(s)’ experiences and streamline operations.
- Provide a positive response to problem resolution and ensure all relevant departments are adequately involved and kept informed; escalate complex issues to Sr. Manager as appropriate.
- Develop, coordinate, motivate, and lead multiple project teams simultaneously to ensure completion of requirements and confirm project deliverables are on-time and to the end customer’s expectations.
- Interface with internal stakeholders, clients, and consumers to resolve issues and provide proactive communication.
- Create and deliver effective written and verbal presentations to operations and customers, as necessary.
- Initiate formal project plans to ensure initiatives and post-meeting follow-ups are prompt and well-executed.
Qualifications
Education/Experience
- Bachelor’s Degree (preferred); High School Diploma/GED required
- 3-5 years of customer service/account management experience, preferably within a direct-to-consumer eCommerce environment
Knowledge, Skills, and Abilities
- Must have a proven history of providing exceptional customer service, which assists in the development and retention of clients
- Strong interpersonal and communication skills at all levels of the organization, both internally and with the client organization
- Ability to achieve desired results and influence others while creating strong relationships with clients and internal associates
- Ability to travel up to 50%
- Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
- Ability to read, analyze, and interpret policies, metrics, and contracts
- Must be able to problem-solve, prioritize, and work under pressure
- Experience working with client service management systems (CSM), warehouse management systems (WMS), order management systems (OMS), or transportation management systems (TMS) is a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your target salary range?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Preferred)
Work Location: Hybrid remote in Burleson, TX 76028