Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and efficiently
- Assist with guest requests, such as booking reservations or arranging transportation
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Excellent customer service skills with a focus on guest relations
- Strong communication skills, both verbal and written
- Bilingual proficiency in English and another language is a plus
- Knowledge of phone systems and ability to handle multiple phone lines
- Familiarity with hospitality management software is preferred
- Ability to handle cash transactions accurately and responsibly
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work night audit shifts as needed
We offer competitive pay and benefits packages for our Front Desk Agents. If you have a passion for hospitality, excellent customer service skills, and the ability to thrive in a dynamic environment, we would love to hear from you. Apply now to join our team!
Job Types: Full-time, Part-time
Pay: $21.35 - $27.30 per hour
Expected hours: No more than 80 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Guest relations: 1 year (Preferred)
- Security: 1 year (Preferred)
- Receptionist: 1 year (Preferred)
- Concierge: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person