Duties/Responsibilities:
· Interacts with customers via telephone and email to provide support and information on an assigned product or service.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
· Invoicing of purchase orders (Pos).
· Receiving of purchase orders (Pos), confirm with customers and process in QuickBooks.
· Filing of purchase orders (Pos) and Bill of Lading (BOL).
· Communicate with customers once the product is ready for pickup and arrange shipments if needed with carrier.
· Advise shipping on newly received orders.
· Make sure all products get loaded correctly.
· Performs other related duties as assigned.
Qualifications:
- 2 years of experience in customer service
- 1 year experience in manufacturing admin/clerk role
- Experience with shipping and receiving (invoicing/POs)
- QuickBooks is considered an asset
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Schedule:
Ability to Commute:
- Whitestown, IN (Required)
Work Location: In person