Richter is a privately owned and operated company that has specialized in RCM, accounting, and consulting for our clients in the LTPAC industry for over 25 years!
Richter is currently seeking an Associate Manager for our Medicare & CoInsurance team to join us in providing care, innovations, and results to every client experience.
Objectives:
The role’s primary responsibility is ensuring staff execution of tasks are compliant with Richter’s policies and procedures. The Associate Manager will provide leadership to team members and positively impact the accurate and timely billing and collection processes for Richter’s revenue cycle clients.
Responsibilities:
- Monitors daily staff activities, assigns A/R follow-up tasks, reviews daily denials management activity, ensures timely billing and claims processing, communicates clearly staff expectations, etc.
- Reviews client accounts receivables to identify payers for focused staff follow-up and assigning focused project work
- Acts as the liaison between client representatives and staff when there is a need for escalation
- Identifies staff members who are non-compliant with Richter policies and procedures and helps identify the proper action plans that will assist the staff in course correction
- Escalates and quantifies issues to the Manager when items require immediate attention, including staffing deficiencies, client workflow gaps, and any item that would require process improvement or create a risk to Richter’s process
- Works with the Manager to create a strategic plan to complete tasks of the billing specialist in the event of staff shortage or immediate need
- Meets regularly with staff to review tasks and obtain feedback to ensure understanding of workflow and areas of concerns that may require additional training
- Reviews reports regularly and dashboards to ensure that performance targets are being met
- Analyzes client data and identify trends within the revenue cycle process to provide feedback to our clients and team members
- Provides input to the Manager to assist in the creation of the Client Management letter, including an understanding of Richter activities for the prior month
- Works with senior leadership in recruiting, onboarding, and performance evaluations of team members, including testing of technical skills and ability to perform assigned tasks based on Richter processes
- Supports the development of training & job aids, utilized daily to ensure understanding of Richter processes
- Ensures skill sets are updated through continuing education in the long-term post-acute care revenue cycle industry, including seminars, articles, and reviews of payer-related updates
- Performs other duties as assigned
Qualifications:
- Associates Degree preferred
- Supervisory experience preferred but not required
- Five years of billing experience in the Post-Acute Care setting (Medicare & CoInsurance)
- Post-acute care billing software knowledge
- Knowledge of billing and collections requirements, claims procedures, regulations, and guidelines that pertain to LTPAC healthcare providers
- Ability to make decisions and communicate with team members effectively
- Must communicate tactfully with all Richter employees, residents of client facilities, family members, visitors, government agencies, and the general public
- Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices
- Must possess a high degree of attention to detail and best practice as it relates to revenue cycle management
- Computer literacy skills, including Microsoft Office
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday through Friday
Richter is an Equal Opportunity Employer. Richter does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Remote