Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays).
Responsibilities and Duties
Responsibilities of the Front Desk Agent position include:
- providing exceptional service to guests at all times
- assisting guests efficiently, courteously, and professionally in all guest services related functions
- greets and registers guests, provides room assignments, and accommodate special requests
- answers all incoming internal/external calls using proper etiquette
- has thorough knowledge of reservation system and procedures
- resolves guest challenges and takes appropriate action to ensure guest satisfaction
- processes guest payments and follows proper cash handling procedures
- must be able to stand for 8 consecutive hours
Qualifications and Skills
Previous hotel experience preferred.
Previous customer service experience required.
Benefits
- Health, Dental, and Vision
- PTO after 6 months of service
- Crestview Management, LLC-Hotel Discounts
- Marriott travel discounts
Job Type: Full-time
Work Remotely