Customer Service Representative
Location: St. Petersburg, FL
Company: Harmony Health LLC
About Us: Harmony Health LLC is dedicated to improving lives by providing access to affordable and comprehensive health coverage. We are passionate about empowering individuals to make informed decisions about their health insurance needs and ensuring they receive the best possible care and support.
Position Overview: We are seeking a compassionate and detail-oriented Customer Service Representative to join our team in St. Petersburg, FL. In this role, you will be responsible for assisting clients with managing their health insurance plans, providing excellent customer service, and ensuring client satisfaction. This position is perfect for individuals who thrive in a supportive and client-focused environment.
Key Responsibilities:
- Client Assistance: Respond to client inquiries and provide information about their health insurance plans.
- Problem Resolution: Address and resolve client issues and concerns promptly and effectively.
- Plan Management: Help clients understand and manage their health insurance plans, including coverage details, benefits, and claims.
- Documentation: Maintain accurate records of client interactions and transactions.
- Communication: Communicate clearly and professionally with clients via phone, email, and in-person.
- Education: Educate clients on their health insurance options and assist them in making informed decisions.
- Collaboration: Work closely with other team members to ensure a seamless client experience.
- Continuous Improvement: Participate in training and professional development to stay current with industry changes and company policies.
Qualifications:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Proficiency with basic computer applications.
- Previous customer service experience is a plus but not required; we provide comprehensive training.
What We Offer:
- Extensive training and professional development opportunities.
- A supportive and collaborative team environment.
- The opportunity to make a positive impact by helping clients manage their health coverage.
- Clear pathways for career advancement within the company.
Apply Now : If you are passionate about helping others and excited about the opportunity to provide excellent customer service, we want to hear from you!
Harmony Health LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Harmony Health LLC and be a part of our mission to help individuals manage their health coverage with ease and confidence. Apply today and start your rewarding career journey!
Job Type: Full-time
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- St. Petersburg, FL (Required)
Ability to Relocate:
- St. Petersburg, FL: Relocate before starting work (Required)
Work Location: In person