SUMMARY The primary focus of the position is to provide a first-class customer service experience with timely follow-up and prompt resolution to customer inquiries and concerns. Are you a Customer Support All-Star? Do you thrive in a challenging environment where the goal is to always “go the extra mile” to ensure customer satisfaction?
Schedule - Monday thru Friday 8 hour schedule between 6:30am CST and 7:30pm CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES-
· Manage high volume of customer inquiries by phone or email professionally.
· Provide Rate Quotes for potential shipments.
· Process Pick Up requests via phone, email, and website.
· Validate, approve, and process pickups entered on website through the Order Preprocessor
· Make outbound calls to ensure the pickup is ready and all documents are in order.
· Follow communication procedures, guidelines, and policies.
· Interact with other departments to resolve customer-related matters.
· Handle all customer service inquiries.
· Handle and resolve customer complaints.
· Provide customers with product and service information.
· Record details of inquiries, comments, complaints, and actions taken
· Identify and escalate priority issues.
SUPERVISORY RESPONSIBILITIES-None
QUALIFICATIONS- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE– High school diploma, general education degree or equivalent
LANGUAGE SKILLS-Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY-Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly.
OTHER SKILLS/QUALIFICATIONS- Computer literate, PC and mainframe; working knowledge of MS Word and Excel. Must be able to type. Ten-key required. Effective time management skills. Achievement oriented/goal directed.
PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operated in an office setting, sharing a large room with co-workers. Fast paced environment with a high volume of inbound calls and emails. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Type: Full-time
Pay: From $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- The schedule is Monday thru Friday 8 hour schedule between 6:30am CST and 7:30pm CST. Can you work an 8 hour shift between those time frames?
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Microsoft Outlook: 1 year (Preferred)
Work Location: In person