HHelloGov AI is an innovative startup revolutionizing the application process for passports, travel visas, vehicle registration, and immigration through AI and cutting-edge technologies. We're looking for passionate individuals to join our fast-paced team and help advance AI-assisted services.
Role Objective: As a Logistics Coordinator, you'll ensure the smooth delivery and management of our government document expediting process. From assisting with customer applications for accuracy to coordinating our nationwide courier network.
Location: Miami, Florida (Coral Gables) - This is an in-person role.
Key Responsibilities:
- Customer Advocacy: Be the primary contact for customers, guiding them through the government document application process.
- Personalized Support: Provide tailored guidance to meet each client's needs and timelines.
- Welcome and Zoom Calls: Conduct welcome calls and Zoom meetings with clients to provide support and address any questions.
- Issue Resolution: Quickly address and resolve any customer concerns.
- Feedback Loop: Collect and analyze client feedback to improve our services.
- Team Collaboration: Work closely with the logistics and customer success teams to exceed client expectations.
- Client Education: Keep clients informed about the passport process and any updates.
Ideal Candidate Traits:
- Excellent written and verbal communication skills.
- Empathy and strong listening skills.
- Ability to manage and prioritize multiple client inquiries.
- Problem-solving mindset with a proactive approach.
- Familiarity with CRM systems and office software.
- Attention to detail and process-oriented.
Qualifications:
- Bachelor’s Degree
- 1-2 years of logistics or supply chain management experience preferred.
- Strong customer service skills.
- Proficient with MS Office (Word, Excel).
Hours: 9am - 6pm EST, Monday to Friday (excluding federal holidays)
Benefits:
- Health insurance
- Paid time off, and holidays
- Lifetime Gym Membership Included
- Supportive workplace culture for collaboration and personal growth
HelloGov AI is an equal opportunity employer dedicated to fostering diversity and innovation. We are seeking candidates who are not only excited about AI but also ready to excel in a fast-paced, competitive startup environment.
Job Type: Full-time
Pay: Up to $78,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
Ability to Commute:
- Coral Gables, FL 33133 (Required)
Work Location: In person