Job Title: Call Center Agent
Company: Connexsphere Flow
Location: Jacksonville, FL
About Connexsphere Flow: Connexsphere Flow is a leading self-care company dedicated to enhancing well-being and personal growth through innovative products and services. We believe in empowering individuals to achieve balance and harmony in their lives, and we are committed to delivering exceptional experiences that promote self-care and holistic health.
Job Description:
Position Summary: The Call Center Agent will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and resolving inquiries and issues efficiently. This role requires strong communication skills, patience, and a positive attitude to ensure a high level of customer satisfaction.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries or requests.
- Making outbound calls to customers to follow up on inquiries, provide information, or gather feedback.
- Handling customer complaints or issues and striving to provide a satisfactory resolution.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Collaborating with other departments and team members to resolve customer issues or escalations.
- Upselling products or services to customers when opportunities arise.
- Providing feedback to supervisors regarding customer concerns or trends, and suggesting possible improvements to enhance customer satisfaction.
- Adhering to company policies and procedures, and maintaining a high level of professionalism at all times.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Proficiency in using computer systems and CRM software.
- Good interpersonal skills and ability to build rapport with customers.
- Patience and resilience when dealing with challenging customer interactions.