Comfortside LLC is seeking a motivated bilingual speaker, HVAC Customer Support Agent to join their growing team in the Miami area.
About Comfortside, LLC:
Headquartered in Miami, Florida, Comfortside LLC is the exclusive master distributor of Cooper&Hunter in the USA and Canada. For more than 20 years, Cooper&Hunter has offered a full range of air conditioning products to HVAC distributors in more than 30 countries. The number of products yielded under the brand C&H (Cooper&Hunter) is measured in millions as the “C&H” logo itself has become a mark of quality and reliability of HVAC equipment. The company’s goal has always been to supply customers with high-quality air conditioners at an affordable price. More information about Cooper&Hunter can be found on their corporate website: www.cooperandhunter.us
What the Customer Support Agent position includes:
- Answering calls and providing guidance and solutions for various technical issues
- Familiarizing oneself with Cooper&Hunter and Olmo HVAC products, including error codes and general operation principles of mini split air conditioners
- Assisting clients with warranty registration and orders for replacement parts and equipment
- Organizing shipment of various orders, parts, accessories, etc.
- Maintaining records of Technical Support calls for internal database
The ideal candidate should possess the following qualities:
- Professional attitude and ability to provide excellent customer service
- Motivated and ready to learn about HVAC products
- Great interpersonal communication skills
- Goal-oriented and results-driven
- Positive outlook and can-do attitude
- Eager to find solutions to various challenges
Qualifications:
- Great communicator: comfortable with communicating over the phone, in person, and via email
- English (written and spoken), Bilingual (Spanish)
- Authorization to work within the U.S.
- Experience in HVAC (preferred, but not required)
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Language:
- Spanish (Required)
- English (Required)
Ability to Relocate:
- Miami, FL 33178: Relocate before starting work (Required)
Work Location: In person