BCforward is seeking highly motivated Hybrid Customer Service/Customer Support for the Maitland, FL.
Job title: Hybrid Customer Service/Customer Support
Location: Maitland, FL
Shift: 9am to 5:30pm Mon-Fri
Payrate: $20-22/hr
Job Type: hybrid model – 4 days in the office, and 1 day from home (with 5 weeks of initial training onsite 5 days a week.)
Duration: 6 months
Job Description:
In this role, you will serve as front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on technology, and more. You carry the weight of service reputation and client satisfaction in your hands.
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live core value of "Integrity is Everything."
Educate and Provide Recommendations. You will leverage your product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
Work setting:
Work Location: In person