Job Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Duties: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints in a professional manner - Utilize phone etiquette to ensure a positive customer experience - Communicate effectively with customers to understand their needs and provide solutions - Analyze customer feedback to improve services and products - Conduct outbound calling for sales and follow-up purposes - Perform data entry tasks accurately and in a timely manner - Upsell products or services to increase sales Experience: - Previous experience in customer service or a related field is preferred - Proficiency in Spanish is a plus - Strong communication skills both verbal and written - Ability to analyze information and solve problems effectively - Sales experience is beneficial - Bilingual candidates are encouraged to apply - Proficient in data entry with high accuracy - Familiarity with upselling techniques Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: Up to $30.00 per hour
Expected hours: No more than 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- Evening shift
- Overnight shift
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
- Hudson, FL: Relocate before starting work (Preferred)
Work Location: In person