Higgins Insurance is a locally owned independent insurance agency founded in 1897. We have office locations in Hopkinsville, KY and Clarksville, TN.
We are looking for a customer service-oriented Claims Advocate to join our team.
Responsibilities for this position include:
- Communicate with clients to retrieve the details required for the loss notice. Report loss information to the appropriate insurance company the same day received.
- Give prompt and courteous service on a same-day basis to all clients. Advise insureds and claimants on processes necessary for loss settlement.
- Follow up with insurance companies for the timely and accurate settlement of losses.
- Authorize claim payments within agency authority.
- Oversee maintenance of loss history, including recording of payments and closure of claims.
- Document all material conversations with insureds and/or carriers regarding exposures and coverages.
- Greet clients on the phone and in the office and direct them to the appropriate department as necessary.
- Process customer payments with the appropriate insurance company.
Bachelor’s Degree preferred. Property and Casualty Insurance license and experience preferred but not required. Insurance, Finance, and/or customer service background a plus.
Must possess the ability to use a personal computer, calculator, agency automation system, and demonstrate proficiency in various software programs, including but not limited to all Microsoft Office software suite programs. Must be comfortable working in a fast-paced, multitasking office environment.
We offer competitive pay and benefits including health insurance, dental and vision, life and disability, 401K, paid holidays, and paid time off.
Visit our website at www.higginsinsurance.com to learn more about our agency and our team!
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Supplemental pay types:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Hopkinsville, KY 42240