About Luna
Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Here at the Luna headquarters in Rocklin, the Patient Call Center Representative (better known as Concierge Associate - Patient Onboarding) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.
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Manage the registering, scheduling and rescheduling for all new and existing patients
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Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
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Receive, screen and coordinate telephone calls from healthcare providers
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Place outbound calls and emails to patient leads
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Office Admin experience, 1 year required
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Demonstrates a high level of customer service and interpersonal communication skills
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Call/Contact center or other high call volume experience, 1 year preferred
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Proficient with Google Suite
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Highly detail-oriented
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Ability to multi-task in a fast-paced work environment
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High School Diploma or equivalent
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Open availability - MUST BE ABLE TO WORK WEEKENDS!
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Medical, dental & vision benefits
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401k
- Hybrid work from home options if you reside less than 50 miles from either Rocklin, CA or Nashville, TN locations. You will be required to complete 3+ months of in office training and will then be able to work a hybrid schedule with continued satisfactory performance. Those who reside 50+ miles from our Rocklin, CA or Nashville, TN offices will be able to work remotely with continued satisfactory performance.
- A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!
Physical therapy, delivered.www.getluna.com
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Luna Values
Care Exceptionally
We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.
Incredibly Relentless
We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.
Be Impactful
We prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.
Become 1% Better, Every Day
We value continual growth over the professional "comfort zone." We have a culture of curiosity and an obsession for constant improvement. We believe there's always a better way to do things. We celebrate our successes and learn from our failures.