Job Overview:
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and accurately documenting information.
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests or resolve issues
- Perform data entry tasks accurately and efficiently
- Utilize medical terminology when interacting with healthcare professionals
- Provide support in English and Spanish to assist a diverse range of customers
- Maintain phone etiquette standards during all interactions
- Collaborate with the medical office staff to ensure seamless communication
- Utilize skills to assist multilingual customers
Qualifications:
- Excellent communication skills, both verbal and written
- Proficiency in data entry and navigating computer systems
- Knowledge of medical terminology is a plus
- Fluency in English and Spanish is preferred
- Prior experience in a call center or medical office is advantageous
- Strong customer service orientation with the ability to handle diverse inquiries
This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you meet the qualifications and are passionate about providing exceptional service, we encourage you to apply for this exciting opportunity as a Call Center Representative.
Job Type: Full-time
Pay: $15.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Orlando, FL 32819: Relocate before starting work (Required)
Work Location: In person