Overview:
We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $15 base plus unlimited bonus/commission. Must have a flexible schedule.
At Elements, we believe in creating an outstanding customer experience - from the moment the client calls to book an appointment until they leave our studio! You are the face of our company - so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities:
Job Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.
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Matching clients with the perfect therapist to meet their needs
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Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
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Selling Packages
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Selling Gift Cards
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Upgrading - longer sessions, aromatherapy or hot stone
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Answering phones professionally and converting phone calls into appointments.
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Accurate scheduling and completing the retail sales process.
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Addressing emergency scheduling issues quickly and professionally.
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Addressing client requests and disputes professionally and efficiently
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Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
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Maintain leadership in the studio while management is not there
Qualifications:
Must Haves:
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Customer Facing Sales and Customer Service Experience
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Must be available some nights and weekends
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Conversationalist / Quick Wit
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Understand / Believe in the Benefits of Massage
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Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
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Retail or industry experience, a plus
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Web-based scheduling, a plus
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Attention to detail and the ability to follow instructions (written and verbal) is essential
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Ability to remain flexible in a constantly changing environment
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Ability to remain confident and calm under stress
Benefits: Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!