Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Gallery Host to join our team!
Onix Hospitality rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.
BENEFITS AND PERKS WE OFFER
Benefits
- Competitive Salary
- Affordable Medical, Dental, and Vision Benefits for You & Your Family
- 401k Retirement With Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off & Paid Holidays
- Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
- Company provided Life Insurance and Long Term Disability Coverage
Employee Perks Program
- Tickets At Work for Discounted Entertainment Tickets!
- Tuition Reimbursement
- In Facility Training/Inservice Programs
- Employee Assistance Program
- Free Will/Estate Preparation Services
- Optional Legal & Identity Protection Services
- Verizon Wireless Discount
Principal Duties and Responsibilities:
- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
- Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
- Assist with preparing, setting up, stocking, taking down, cleaning, and providing quality food and beverage products, adhering to all recipes and presentation standards as needed.
- Expedite drink orders for guests at the bar.
- Attending café seating areas, take food orders from guests & prepare their food.
- Gallery Kitchen- maintaining food levels & keep the work area clean.
- Assembly Kitchen- preparing food for breakfast, maintaining food levels, assisting guests and cleaning up from breakfast.
- Respond to requests from guests for assistance and information about the local area.
- Sell rooms to “walk-in” customers.
- Routinely enter or change reservation information on the computer system.
- Post charges and payments to guest accounts, as needed.
- Make necessary corrections to guest accounts.
- Communicate with the housekeeping department about room status/availability.
- Deliver requested items to guests, as needed, including incoming faxes, mail etc.
- Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
- Operate hotel switchboard.
- Clean and maintain the front desk area/front lobby.
- Maintain daily logs (including communication).
- Assist with setting up and breaking down meeting spaces.
- Assist with preparing food for meetings/events.
- Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
- Assist with facility deposits as needed.
- Issue safety deposit boxes, when requested.
- Pre-assign rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
- Maintain a current room status report.
- Promote membership in Hyatt's World of Hyatt Loyalty Program.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform additional assignments as needed.
- Drive guests in shuttle van as required by guests.
Job Requirements:
- High school diploma or equivalent required.
- Hospitality, restaurant, or bartending experience is preferred.
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
- Must be able to work in the kitchen and prepare food for guests.
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to stand for long periods of time.
- Must be organized and detail oriented.
- A valid driver’s license is required.
- Typing and computer skills are required.