Appy Medical is a young and rapidly growing mail-order distributor of Durable Medical Equipment dedicated to serving our customers in an exceptional manner, with a focus on transparency, personalized care, education, high-quality service, advocacy and convenience. We are seeking a highly motivated and driven Customer Enrollment Specialist to join our growing team.
The Customer Enrollment Specialist plays a crucial role in guiding and assisting prospective customers who are interested in Continuous Glucose Monitoring (CGM) and Insulin Pump therapy. The position’s primary responsibility is to facilitate the enrollment process, ensuring that customers receive accurate information, meet eligibility criteria, and smoothly transition into the Appy Medical program. The individual in this role is the first point of contact for people seeking CGM and insulin pump therapy, providing exceptional customer service and expert guidance.
DUTIES AND RESPONSIBILITIES:
- Engage with new customers and caregivers to determine their individual or family needs related to CGM and insulin pump therapy.
- Provide detailed information about the benefits of CGM and insulin pump therapy and answer any questions prospects may have.
- Make recommendations regarding product selection.
- Explain the enrollment process, program details, and expectations.
- Collect necessary information from prospects, ensuring accuracy.
- Verify the eligibility of candidates for CGM and insulin pump therapy based on established criteria.
- Place equipment and supply orders in the CRM system accurately.
- Maintain detailed records of interactions and eligibility assessments in CRM system.
- Build rapport and establish trust with potential clients.
- Address questions, concerns, and inquiries promptly and professionally.
- Correspond with applicants and prospective clients via phone, email, or text messages.
- All other duties and responsibilities that may be assigned.
SKILLS AND QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma required, Bachelor’s degree is preferred, but relevant work experience will be considered as a replacement for a Bachelor’s degree.
- Minimum 3 years of related experience
- Adaptable to changing priorities
- Detail-oriented
- Proficient in CRM software, Microsoft Office Suite, and other relevant technologies.
- Flexible attitude and open to learning new systems
- Must be able to speak, write, and read English fluently
- Able to communicate clearly and effectively both orally and in writing
- Must have strong organizational skills and ability to handle multiple tasks at a time
- Positive attitude
- Attention to detail
- Pre-employment background check
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote