WE’RE HIRING!
Opening: Customer Service
City: Kent, WA
WHO THEY ARE:
Join a dynamic, high-energy manufacturing company located in Kent, Washington, just south of Seattle. Our diverse team, hailing from industries such as transportation, electronics, automotive, and aviation, collaborates to design and build the most efficient, user-friendly, and innovative products in the nation. These environmentally friendly solutions are used to maintain streets, airports, construction sites, and more. No background in industrial equipment is required to thrive with us. We offer exciting opportunities for those who are dedicated to quality, creativity, and hard work.
WHAT YOU’LL DO:
- Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.
- Develop knowledge of all former and current product offerings.
- Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, PayPal and UPS.com.
- Clearly communicate with customers on pricing, warranty, discounts, and product specifications.
- Prioritize product sales and shipments based on customer and business demands.
- Collaborate with other departments to resolve customer issues.
- Assist with development of new programs, products and procedures to improve customer support and increase sales.
- Manage and update industrial parts web store.
- During high demand, assist with pulling and shipping of industrial parts orders.
- Performs pre-destination inspections (PDIs).
- Focus, communicate, encourage and contribute to safety in all aspects of the job.
- Perform other duties as required.
WHAT’S IN IT FOR YOU:
- $70,000-80,000 per year, DOE
- Eligible for commissions
- Bonus program
- 401k with company match
- Health, Dental, Vision insurance
- Employee assistance program
- Flexible spending account
- Paid time off (PTO)
- Parental leave
- Professional development assistance
- Tuition reimbursement
WHAT YOU NEED TO HAVE:
- High school diploma or GED Certificate required
- 1+ year of experience in sales or customer service required
- 1+ year of experience in automotive or related industry required
- Forklift experience preferred
- Excellent written and verbal communication skills
- Commitment to solving customer problems
- Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems
- Mechanically inclined; able to interpret documents such as operating instructions and manuals
- Self-starter; able to manage own time and prioritize projects
NEXT STEPS:
If you’re interested in applying for this amazing opportunity, please send your resume to
Jeff Miller at
jeff@optistaffing.com NOW to secure your interview today – we’re looking to schedule interviews as soon as this week! Or just give us a call at
(206) 456-3684!