Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about the hotel and local area
- Handle guest requests promptly and courteously
- Process reservations accurately
- Maintain a tidy and organized front desk area
Experience:
- Previous experience in customer service or front desk roles preferred
- Proficient in phone etiquette and handling phone systems
- Strong communication skills with a focus on guest services
- Ability to multitask in a fast-paced environment
- Bilingual or multilingual abilities are a plus, especially in a resort or hotel setting
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $19.00 - $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Boca Raton, FL 33432 (Required)
Work Location: In person