Higgins Insurance is a locally owned independent insurance agency founded in 1897. We have office locations in Hopkinsville, KY and Clarksville, TN.
We are looking for a customer service oriented Commercial Lines Account Manager to join our team.
Responsibilities for this position include:
- Maintain client files with proper records according to agency procedures.
- Process change requests/endorsements, binders, certificates, proposals, policies, and audits.
- Prepare policies, renewals, proposals and other documents for delivery to insureds and prospective clients.
- Assist Producers as needed to respond to any service needs of clients.
- Provide highest quality customer service at all times which includes every effort to exceed the customer’s expectations.
- Provide 24 Hour response time to customer requests and resolve problems within one business day where possible.
- Provide status update to client if unable to resolve issue fully within 1 business day.
- Foster strong and lasting relationships with client key contacts to ensure persistency of accounts.
- Attend relevant internal and external continuing education seminars and training to enhance knowledge and skills.
- Participate in scheduled team and office meetings.
- Provide Account Management backup for the team when necessary during scheduled vacations, personal leave, or at a manager’s discretion.
- Maintain working knowledge of all carrier products and processes.
- Perform other functions as assigned by management.
Associates or Bachelors Degree preferred. Property and Casualty Insurance license preferred but not required. Insurance, HR, and/or customer service background a plus.
- Excellent verbal and written communication skills and good listening skills
- Ability to successfully and creatively problem solve and negotiate solutions
- Ability to organize and prioritize is essential
- Ability to work in a team environment and train others as necessary
- Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
- Experience with Applied Systems Epic agency management system preferred but not required
- Must be comfortable working in a fast-paced, multitasking office environment.
Salary for this position and ability for remote work is commensurate with qualifications and experience. We offer competitive pay and benefits including health insurance, dental and vision, life and disability, 401K, Christmas bonus, paid holidays, and paid time off.
Visit our website at www.higgins-ins.com to learn more about our agency and our team!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Weekly day range:
Work setting:
Work Location: In person