We are seeking a front desk receptionist to join our dental family. The ideal candidate will be organized and possess excellent customer service skills. In this role, you will be a key contributor to ensuring each patient is cared for from the moment they contact the office. You will be the first impression to our office and responsible for triaging/scheduling calls appropriately.
Duties:
-Utilize phone etiquette when communicating with patients and colleagues
-Review appointment requests and schedule New Patients quickly and accurately
-Answering Dental Inquiries and appropriately triage emergency dental calls
-Appointment confirmation/live calls to reduce no-shows
-HIPAA Compliant when leaving Voicemails and utilizing email correspondence. With returning patients, maintain patient records and update medical history and insurance information.
-Build Insurance Eligibility for New Patients; Verify insurance coverage
-Checking Pano/FMX during down times
Qualifications:
-Excellent customer service and communication skills (positive attitude, energetic personality, and ability to diffuse callers)
-Must be familiar with Excel spreadsheets to log calls/track leads
-Preference towards experience in a dental office, but open to candidates that are quick learners
-Previous experience as a dental receptionist or in a similar role is preferred
-Excellent organizational skills with attention to detail
-Ability to multitask and prioritize tasks in a fast-paced environment with a positive attitude
-Previous experience with building insurance is a plus
-Fluency in both English and Spanish is a plus
- Leadership skills (ability to confidently address inquiries/challenges, works well with the team, and is receptive of constructive feedback)
This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you meet the requirements and are looking for a position with our team, we encourage you to apply.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Crestview, FL 32539 (Required)
Ability to Relocate:
- Crestview, FL 32539: Relocate before starting work (Required)
Work Location: In person