About us
For over 12 years, we have been working with the top 1% surrogate applicants in the industry, doing our best to ensure customer satisfaction and success. Great joy and inspiring stories with their newborns are shared by our new parents worldwide, making us proud and honored to be part of the cause – paving the way for the magic of parenthood..
- *Previous Work Experience as a surrogate case manager preferred**
Position:
As a case manager, your primary responsibility is to ensure exceptional customer service by fostering a positive relationship with the Surrogate (GC) throughout their pregnancy and coordinating essential tasks and appointments. This involves establishing and maintaining interpersonal connections throughout the entire process, extending even after delivery. This full-time position offers competitive benefits.
Responsibilities and Duties:
- Collaborate with Intended Parents, Donors/Surrogates, IVF Doctors, pharmacies, lawyers, and other relevant parties to coordinate comprehensive care for the GC.
- Review and submit monthly expense reports to escrow, encompassing GC's compensation, monthly incidentals, mileage reimbursements, copays, etc.
- Handle incoming phone calls, organize GC's files, and manage appointment scheduling.
- Follow up with IVF clinics/OBGYNs regarding ultrasounds, lab tests, physician orders, and related matters.
- Assist in making travel arrangements for GCs and Intended Parents.
- Demonstrate excellent time-management, customer service, and critical-thinking abilities.
- Exhibit proven problem-solving skills with a penchant for creative and innovative solutions.
- Maintain a cheerful and positive attitude.
- Be prepared for after-hours or weekend calls to address time-sensitive issues.
Qualifications and Skills:
- A college degree is preferred.
-Bilingual or Multilingual (ENGLISH/SPANISH/CHINESE) preferred.
Job Type: Full-time
Job Types: Full-time, Contract
Pay: $4,500.00 - $8,000.00 per month
Benefits:
- Mileage reimbursement
- Paid time off
- Referral program
Work Location: Hybrid remote in Pasadena, CA 91106