Visit https://stacyc.com/pages/careers to apply.
STACYC, a wholly-owned subsidiary of Harley-Davidson Motor Company, is a fun, upbeat kids’ brand that is passionate about “Sharing the Love of Riding”. STACYC is focused on New Rider Creation within the Powersports, Motorcycle, and Bicycle Channels. As a young, growing company, STACYC is “first to market”, creating a few category within the motorsport and bicycle industries.
Summary
We are a successful startup and we’re looking for a self-starting Warranty Customer Care Specialist. As a Warranty / CC Specialist, no one day is the same as the last. It is all about caring for bikes so their owners love riding them. You will troubleshoot repairs and services, for all STACYC bikes and parts. Most importantly, you’ll build relationships with people who trust you to keep their bike running flawlessly.
We’re looking for a teammate with stellar customer service skills, a willingness to learn, and a real motivation to build skills as a technician and Customer Care Specialist.
Responsibilities
- Develop and maintain in-depth product knowledge for all product lines.
- Handle all calls/chats from retailers, consumers, and sales reps for warranty and technical issues in a timely fashion.
- Support in individual Key Account and Global distributor warranty support needs and programs.
- Use available inventory to resolve warranty and after sales service issues.
- Packs and ships warranty and service-related items as needed.
- Handle warranty returns – inspection and response.
- May support account managers as needed with order entry/customer service.
- Respond to customer and consumer questions related to products, warranty claims, and more.
- Be the first point of contact for all product related questions.
- Provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Communicate customer feedback to technical and marketing teams to develop processes for better serving customers.
What does it take to work STACYC?
- A unique and diverse experiences and background that will enable you to provide a differing perspective to fuel our global growth.
- Have a flair for client communication and understand consumer behavior.
- Demonstrated ability to work effectively within a group and/or team.
At STACYC, it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:
- Be Accountable
- Model Integrity
- Value Individuality and Diversity
- Inspire Teamwork
- Encourage Creativity
Skills/education/experience:
- Years of Related Professional Experience: 1-3 years in customer service. Bike Industry knowledge a plus.
Educational/ Position Requirements:
- Strong customer service and administrative skills are essential
- Calm demeanor and positive attitude in the face of challenging situations and conversations
- High level of organizational skills, attention to detail, and strong work ethic
- High technical knowledge
- Ability to problem solve and work independently
- Good oral and written communication skills
- Outdoor lifestyle interests preferred
Why work for Stacyc?
- Competitive industry wages
- Comprehensive health benefits coverage
- Group 401K with company matching component
- Career in an industry that is all about fun!
Direct Reports - No
Applicants must be currently authorized to work in the United States.
Visa Sponsorship – this position is not eligible for visa sponsorship
Relocation – This position is not eligible for relocation assistance
Position is located at our corporate office, Fort Worth Texas, No Remote
Pay Range: $20 - $25 per hour
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
StaCyc is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
We offer an inclusive compensation package for all full-time salaried employees including but not limited to, annual bonus programs, health insurance benefits, a 401(K) program, employee discounts on products and accessories, and more.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Do you have prior knowledge of the bike industry?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76126 (Required)
Work Location: In person