We are looking for a dynamic and professional customer service representative with pharmacy background. Current Pharmacy Technician License a plus!
POSITION SUMMARY:
The Phamacy Technician / Customer Service Representative (CS2) will primarily be focused in on data entry keying orders timely and accurately
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Key order timely and accurate
- Customer’s billing/shipping information must be gathered and reviewed before an order is keyed to ensure accuracy
- Responsible for contacting “each” customer to review and update their profile.
- CS2 will be monitored for the number of orders keyed as well the percentage of errors that are occurring daily, weekly and monthly.
- Responds promptly and professionally to all customer inquiries and re-directs to applicable departments as needed.
- Handles and resolves customer complaints promptly and professionally.
- Communicates timely with the customer when an order has been delayed, cancelled or interrupted.
- Secures payment during the order intake process.
- Communicates payment requirements professionally and accurately.
- Maintains compliance with company and HIPAA patient confidentiality requirements.
- Expected to meet minimum quota and productivity requirements Perform other related duties as directed.
- Expected to follow all policies and procedures as set forth by the company and supervisor.
- Expected to manage time effectively
- General Office tasks as assigned.
- Participate in projects as assigned by Supervisor.Maintains a professional appearance at all times. Expected to conducts self in a professional manner in the workplace.
EDUCATION
High School diploma or equivalent
Current Pharmacy Technician License a plus!.
COMPUTER SKILLS
Microsoft Office Suite, Pharmacy Software.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
License/Certification:
- Pharmacy Technician License (Required)
Work Location: In person