Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist with reservations and cancellations
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable
Qualifications:
- Experience in a customer service role, preferably in a hotel setting
- Proficiency in using phone systems and hospitality software
- Strong communication skills with the ability to interact effectively with guests
- Bilingual proficiency is a plus
- Knowledge of hotel management operations is advantageous
- Familiarity with night audit procedures is beneficial
- Ability to handle guest relations professionally
- Multilingual capabilities are a bonus
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors.
Job Types: Full-time, Part-time
Pay: $16.05 - $19.33 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid jury duty
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Relocate:
- Kennesaw, GA 30144: Relocate before starting work (Required)
Work Location: In person