This is a Full-Time remote opportunity with a competitive base pay plus bonuses and commissions.
About Us
Virginia Green is the leading provider of lawn care services in the Mid-Atlantic. We have been dedicated to enhancing and maintaining beautiful lawns since 2004. Our mission is to deliver exceptional services that exceed customer expectations. Our dedication to excellence has earned us numerous awards and a loyal customer base. If you want to be a part of a winning team, then look no further! We offer a collaborative team environment, competitive compensation, and benefits package.
Position Summary
The Inside Sales Associates is responsible for improving the overall customer experience, increasing sales volume, & handling a blend of inbound and outbound phone calls, chat, and emails. From time to time, you will answer inquiries, resolve problems, enter or confirm sales, and escalate issues to the appropriate department or manager.
Primary Responsibilities
This role requires you to interact with hundreds of customers each week and sell Lawn Programs, related services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
· Generate revenue by soliciting and obtaining orders, understanding and interpreting requirements, providing technical information and developing accounts.
· Process inbound and outbound contacts in a courteous, timely, and professional manner.
· Provide excellent customer service by listening to customers and understanding their needs resulting in sales and achieving budgeted close rates.
· Obtain and enter accurate data to provide complete information and assist the customer/prospect in a courteous and professional manner.
· Utilize systems and technology to complete account management tasks.
· Utilize knowledge base and training, following scripts, policies and procedures
· Escalate customer issues to the appropriate staff and managerial for resolution as needed.
· Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
· Maintains and improves quality results by following standards and recommending improved procedures
· Follow up on the estimates both current and from previous years in a timely manner
Required Qualifications / Attributes
· Previous inside sales experience preferred, but will train the right individual
· Possess excellent customer service skills
· Self-disciplined with ability to work independently
· Strong closing techniques with customer-centered approach
· Excellent organizational and professional oral and written communication skills
· Strong computer/systems skills are key – ability to quickly and accurately input data
· An aptitude for problem solving and negotiation
· The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
· Regular technical training and use of outside resources in computer/marketing/Agronomy and customer service is expected
· Highly reliable with the ability to maintain regular attendance and punctuality
· Basic knowledge of Agronomics/Horticulture
Education and Experience
· Minimum of High School diploma or equivalent
· Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
· 2+ years in Sales and/or landscaping industry would be ideal
Minimum Physical Requirements
· Ability to work regularly scheduled shifts within our hours of operation including the training period and peak season weekends.
· Able to sit for extended periods of time and stoop and bend
· Available M/F 8 am to 7 pm, plus Saturdays 9am-1 pm during peak times
*Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
Job Type: Full-time
Pay: $59,007.00 - $65,833.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: Remote