ABOUT US
ZoomOnline aims to provide an exceptional customer experience by offering fast, uncapped, affordable Wi-Fi-enabled internet service. Connecting exclusively through Zoom Technology Group’s fiber infrastructure and network. We are a customer-oriented business that prides itself on exceptional service delivery. We are a collaborative, creative, entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers.
PURPOSE OF THE ROLE
We are looking for a bilingual customer-oriented representative. The Bilingual CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Handles all customer queries, accurately logs inquiries to update customer data, and interacts with customers via inbound and outbound calls, messaging, social media, and email. This position will require clear and professional communication skills in English and Spanish.
RESPONSIBILITIES
- Provide customer support in both English and Spanish
- Respond to customers inquiries via phone, text, chat, email or social media
- Resolve customers concerns
- Provide solutions to customers
- Translate documents
- Provide product/service information to customers understanding
- Assist customers with new orders
- Recommend services to enhance customer experience
- Maintain and update customer records through CRM
- Ensure customer satisfaction
- Follow communication procedures, guidelines, and policies
- Perform data entry tasks accurately and efficiently
- Collaborate with team members to continuously improve customer service workflows and policies.
QUALIFICATIONS
- Fluent in Spanish is required; other languages are a plus (multilingual or bilingual)
- Two (2) years proven customer support experience or a related field
- High school diploma or GED required, higher education a plus
- Exceptional phone etiquette and communication skills (verbal & written)
- Strong problem-solving skills with the ability to think analytically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office or 365 platforms; familiarity with Mac OS, a plus
- High level of professionalism
- Demonstrated punctuality with good attendance
- Experience with CRMs and ticketing tools
The goal is to make sure that customer value is maintained to the standards set forth by the company. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.
ZoomOnline is an equal-opportunity employer.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Dallas, TX 75201 (Required)
Work Location: In person