Job Description:
We are seeking a detail-oriented remote receptionist to join our team. The ideal candidate will be in the VA, DC, MD area incase in person training is needed, is responsible for handling front office reception and administration duties.
Responsibilities:
- Answer, screen, and forward incoming phone calls
- Provide basic and accurate information via phone/email
- Assist patients with scheduling cosmetic and general dermatology appointments appropriately
- Retrieving messages/voicemails/faxes and processing promptly
- Documenting all communications and correspondences in patients chart
- Work directly in communication with Administrative Assistants via phone, email, and chats
- Basic knowledge and understanding of insurance/eligibility and different cosmetic procedures
Qualifications:
- Previous experience in a customer service role is a plus
- Proficiency in Microsoft Office Suite and Google Suite
- Professional demeanor and attitude
- Solid written and verbal communication skills
- Ability to be resourceful and proactive if issues arise
- Excellent organizational skills
- Effective time management and timely completion of tasks
Experience with the following preferred:
- Understanding of medical terminology
- Electronic Health Records (EHR)/ Electronic Medical Records (EMR)
- Dermatology
- Experience with patient call backs
Schedule
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Customer service: 2 years (Required)
- Medical Office 1 year (preferred)
Language:
We are searching for a candidate who is devoted to upholding standards of reliability, punctuality, and consistent attendance scheduled during work hours. We hope you join our team!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Location:
Work Location: Remote