Dispatcher - Job Description
Hospice & Home Health Solutions is a family-owned and operated, Durable Medical Equipment Company. We are looking for an experienced and committed Intake Coordinator to help assist our valued Hospice Partners process Orders & dispatches and to ensure timely services. We are dedicated to rendering the best services to our patients and providing comfort and care at home.
Potential applicants must be based in Houston, Texas for the convenience of training. The job can be performed remotely, applicants should be able to come to office if required.
Duties: What you will do:
- Communicates with Hospice Agencies by phone or in-person and obtains orders for delivery, pick-up, discontinuance, maintenance, or changes in service.
- Accurately enters orders and data into the EMR information system
- Contacts Patient or Family Member to a scheduled Delivery/Pick Up/Service Call Orders.
- Handles Dispatch, communicates with field Technicians about delivery routes, timeframes, and special instructions.
- Reviews complaints of service failures and refers them to designated supervisor for investigation
- Files and/or creates patient records
- Ensures compliance with Company policies and procedures.
- Works effectively with other company employees, managers, and departments.
- Performs all job functions with Company Mission, Vision, and Goal Statements in mind.
- Must have DME, Medicare, and Healthcare based knowledge.
Requirements: What you need to have:
- Proficient in computer software including Excel, Word, Asset tracking software, and others
- Proficient with English & Spanish (Preferable)
- Experience in customer service, handling operations and/or logistics
- Experience with medical equipment (DME), including the ability to triage
- Utmost compassion and integrity
Benefits: What you will get:
- Supportive and welcoming work environment
- Company phone
- Company Laptop
- Other devices and allowances as and when required.
We would like to make a hire for this position at the earliest, so interested candidates please be available for an interview as soon as possible.
Job Types: Full time
Experience:
- Dispatch: 2 years (Preferred)
- DME: 2 years (Preferred)
Job Type: Part-time
Salary: $16 – 18/hr. based on experience
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Houston, TX 77043: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 2 years (Required)
- DME: 2 years (Required)
Work Location: In person