Job Title: Customer Service Representative
Company: AC Designs
Location: Jacksonville, FL
Schedule: Flexible schedule including some weekends (e.g., Tuesday - Saturday and Sunday - Thursday shifts), 8:00 am - 5:00 pm (Training Monday-Friday 8:00am-5:00pm minimum of 3 months)
Company Overview:
AC Designs is a leading residential air conditioning company in North East Florida with offices in Jacksonville and St. Augustine. We are committed to providing exceptional customer service and top-quality air conditioning solutions to our clients.
Position Overview:
We are currently seeking a motivated and organized Customer Service Representative to join our team at our Jacksonville location. The ideal candidate will exhibit a positive attitude, strong work ethic, and excellent organizational skills.
Job Summary:
As a Customer Service Representative, you will play a vital role in our operations by answering incoming calls and scheduling appointments for various departments based on homeowner inquiries. Your responsibilities will include verifying customer information, providing product service information, tracking problem status, and managing customer inquiries and concerns.
General Duties:
- Schedule appointments for Service, Maintenance, and Add-on Replacement Departments
- Verify customer information and provide product service information by answering questions
- Track problem status until resolution is achieved
- Manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments
- Prioritize and plan work activities, use time efficiently, set goals and objectives, use reason and logic
- Approach others in a polite and tactful manner, maintain composure, and react well under pressure
Company Benefits:
- Health Benefits
- 401K
- $20,000 life insurance provided by the company
- 6 paid holidays per year after 1 year
- 10 paid vacation days per year after 1 year
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at AC Designs. Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Work setting:
Ability to Commute:
- Jacksonville, FL 32258 (Required)
Ability to Relocate:
- Jacksonville, FL 32258: Relocate before starting work (Required)
Work Location: In person