We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, and being a helpful and positive presence in the workplace.
```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Work with freight providers on shipment
- Order entry
- Assist customers with inquiries, concerns, and requests in a timely and professional manner
- Accurately enter customer information and update records in the database
- Handle and resolve customer complaints or issues with empathy and patience
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Additional responsibilities as needed,
```Experience```
- Previous experience in customer service in manufacturing is a must
- Excellent verbal and written communication skills in English
- Multilingual abilities, particularly in Spanish, are a plus
- Proficient in data entry and computer skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to effectively communicate complex information to customers in a clear and concise manner
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Ocala, FL 34474: Relocate before starting work (Required)
Work Location: In person