Job Overview:
Clean guests rooms as assigned, ensuring hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guests requests or complaints. Ensures the confidentiality and security of all guests rooms.
Must be flexible. Schedule will be day hours but weekends and holidays are required.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean guest rooms by category priority.
- Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash containers.
- Remove all dirty terry and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
- Replace facial, toilet tissue, and bathroom amenities in correct amount and location.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags. Ensure correct amount and placement of hangers and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
- Remove all dust, debris, and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames, and mirrors.
- Remove dust and debris on television, remote control and set correct time on clock.
- Clean all lamps and light switches; check for proper working order.
- Remove dust, spots, and smears from windows, ledges and frames.
- Remove dust, grease, and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers and guest service directory.
- Vacuum carpets.
- Ensure all proper signage is in the room.
- Remove dust, debris from AC units and place on proper tempature.
- Spray room with deodorizer.
- Turn over lost and found items.
- Update housekeeping sheets to proper status.
Job Type: Part-time
Pay: $12.30 per hour
Shift:
Education:
- High school or equivalent (Preferred)
Work Location: In person