Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
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Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
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Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
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Update patient demographics and insurance information as needed.
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Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
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Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
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Process payments over the phone from patients
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Negotiate payment arrangements with patients.
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Explain insurance company's explanation of benefits (EOB).
You Are:
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Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
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Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
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Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
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High School Diploma or GED
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Experience working in a high-volume call center.
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Proficient computer skills including ability to type 30+ WPM
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Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
#NCEC
Pay Range: USD $20.00 - USD $21.00 /per hour Shift: Varied Shift Variations: Varied shifts open between the hours of 8:00am - 8:00pm, Monday - Friday