General Job Description
Under general supervision and according to established policies and procedures, the Patient Service Representative is responsible for inbound/outbound call management which includes patient registration, appointment scheduling, referral management and messaging. Maintains, coordinates and provides high-level scheduling support for the healthcare organization. Delivers a high-quality patient experience through satisfactory call resolution within established protocols.
Essential Job Responsibilities:
- Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
- Uses computerized appointment system to match physician/clinician availability with patient’s preferences in terms of date, time and location.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Responsible for achieving system metrics to include length of call and number of calls handled during scheduled shift.
- Consults with Call Center Manager about any system problems or issues.
- Demonstrates a high level of critical thinking and detail orientation
- Maintains accuracy and productivity levels as established by department standards.
- Performs, organizes and streamlines operational tasks to reduce the potential for errors.
- Maintains patient safety and confidentiality at all times.
- Travels as required.
- All other duties as assigned by Call Center Supervisor.
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- If you are interested we have open interviews scheduled every Thursday afternoon from 2 to 4 at our main clinic in Arlington. 5001 S. Cooper St. Arlington, TX 76017. Please come in and ask for Trey or Carmela.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Ability to Relocate:
- Arlington, TX 76017: Relocate before starting work (Required)
Work Location: In person