The JobSquad Solutions Team is currently looking for a Customer Service Manager to work at a company located in the Medley area!
Job Title
Customer Service Manager
Position Location
Medley
Pay/hours for position
$60,000 - $70,000/yr
Requirements of position
Qualifications:
- Bachelor's degree in business administration, logistics, supply chain management, or a related field preferred
- Proven experience in a customer service management role within the logistics or freight forwarding industry.
- Strong leadership skills with the ability to motivate and mentor team members.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Exceptional problem-solving abilities and the ability to thrive in a fast-paced environment.
- Proficiency in CRM software and other relevant tools for customer service management.
- Knowledge of international shipping regulations and practices is a plus.
- Fluency in multiple languages may be advantageous for interacting with international clients.
Responsibilities of position
Job Description:
- Provide leadership and training for operations of the customer service department.
- Reviews and validates deployment project plans identifying risks, project timelines and goals.
- Maintain a healthy and friendly relationship between customer service agents and the organization.
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Making weekly and monthly reports and surveys
- Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Handle confidential matters with discretion
- Maintaining accurate records and documenting all customer service activities and discussions.
- Hiring and training new customer service representatives.
- Manage department overtime.
- Be involved in discussions with Operations Management and Customer Service Representatives about implementing and maintaining required Regulatory and Primus GFS third party food safety requirements as they pertain to the company and customer service representatives responsible for the oversight of required regulations and company food safety policies.
- Provide customer and administrative support for the general manager and operations.
Proficient in excel, a WMS like Magaya and an inventory control system,
Fully bilingual (English and Spanish) is a must.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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