Organization’s core values and culture alignment- Helping People Succeed is at the core of everything we do. We have an execution and vision strategy focused on accountability, alignment and results with an emphasis on people. Our core values include; can-do attitude, passion for success, knowledge driven, doing the right thing, and customer focused teamwork.
Activities (most critical to least critical) Strategic Partner- contributes to the development of and the accomplishment of the organization-wide business plan and objectives.
1. Research and identify recruiting resources.
2. Phone screen potential caregivers.
3. Conduct virtual interviews.
4. Complete all required employee paperwork and scheduled required trainings.
5. Contact consumer family to determine schedule and case details.
6. Schedule interviews between caregiver and consumer family. Post interview follow up.
7. Review consumer’s Individual Plan of Service, including safeguards and authorized budgets.
8. Educate caregivers on ExpertCare and CMH requirements.
9. Manage and work to resolve consumer and caregiver complaints and problems.
10. Provide employee counseling and coaching. Address performance issues and appropriate.
11. Develop and cultivate relationships with Community Mental Health and social workers.
Behaviors and key performance adjectives
- Peacemaker: Appreciative, Open-Minded, Considerate, Attentive, Approachable
- Inspirer: Accommodating, Resilient, Positive, Easy-going, Flexible
- Connector: Deliberate, Productive, Disciplined, Focused, Goal-Oriented
- Includer: Dependable, Loyal, Team-Focused, Reliable, Responsible
Hard Skills and Education
- Valid Driver’s license
- Certificate from college or Tech school or equivalent business experience
- Proficient in Microsoft
Soft Skills
- Positive disposition
- Problem solving/ Critical thinking
- Teamwork skills
- Strong written and verbal communication skills
- Strong work ethic/ personal accountability
Experience
- Minimum of 2 years recruiting, interviewing, staffing or supervisory experience.
- Understanding of Employment practices.
- Proven track record of delivering quality customer services.
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
Work Location: Hybrid remote in Troy, MI 48084