Dana Behavioral Health is seeking a Medical Support Assistant for our growing practice. Candidates should possess excellent customer service skills and present a positive impression of our practice to our patients and community. We are hiring for our Needham location.
As a Medical Support Assistant, you will be responsible for assisting with our new TMS program, supporting our nurse practitioner staff by overseeing refill requests and concerns or questions received directly from the patient. This position reports directly to the Director of Clinical Nursing.
Responsibilities
- Complete prior authorizations for medication approval from insurance companies.
- Manage medication refill requests.
- Obtain appropriate medical records.
- Coordinate case consultations with specialists and treatment team members.
- Check medication refill line on a regular basis.
- Produce, distribute and document correspondence including medical records, letters, faxes, emails and forms.
- Assist with administration of our new Transcranial Magnetic Stimulation (TMS) program. Training and certification will be offered by the company. In this role, you will be responsible for scheduling appointments, administering TMS treatments as prescribed, and assisting patients to complete psychiatric rating scales after sessions.
Skills
- First-class candidates should also exhibit a patient-focused approach, excellent interpersonal skills, a positive attitude, detail oriented, and effective communication skills.
- Proficiency in administrative tasks.
- Knowledge and understanding of clinical tasks.
- Excellent time management skills and ability to multi-task and prioritize responsibilities.
- Strong organizational and planning skills and exceptional attention to detail.
- Familiarity with electronic health records.
- Knowledge of medical terminology.
- Experience in behavioral healthcare preferred.
- MA certification a plus.
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 20 per week
Benefits:
Schedule:
- Day shift
- Monday to Friday
Work setting:
Education:
Ability to Relocate:
- Needham Heights, MA 02494: Relocate before starting work (Required)
Work Location: In person